Refund policy

Refund Policy

Effective Date: October 7, 2026

Thank you for shopping at The Source (thesource252.store). We strive to ensure you are completely satisfied with your purchase. Please review our refund policy below regarding returns, exchanges, and refunds.

1. Returns Eligibility Window

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

Gift cards

Downloadable digital products

Perishable or intimate goods (if applicable)

3. Refunds Process

Once we receive and inspect your returned item, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or card issuer).

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@thesource252.store.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund (if a prepaid return label was provided).

6. Damaged or Defective Items

If you received an item that is defective or damaged during transit, please contact us immediately at support@thesource252.store with photos of the damage so we can make it right with a replacement or full refund.